1. Shipping Policy

Shipping Coverage
We provide shipping services across all regions of India, reaching customers in both metropolitan cities and remote areas with the same commitment and service.

Processing Time
After an order is placed, it takes approximately 1-2 business days to process. This includes order verification, any necessary tailoring, quality checks, and packaging.

Delivery Time
Following processing, delivery typically takes 3-5 business days, depending on the destination. Please note that delivery times may occasionally extend due to factors beyond our control, such as logistical delays or public holidays.

Shipping Charges
Shipping costs are calculated at checkout, based on the destination and weight of the order. We offer free shipping on orders above a certain amount (if applicable), with any special promotions highlighted at checkout.

Tracking Information
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the delivery status via our courier partner’s website.

2. Return & Refund Policy

Eligibility for Returns and Refunds
We accept returns and issue refunds only for products that are damaged, defective, or incorrect. To qualify, items must be unused, unwashed, and in their original packaging with all tags intact. Non-Refundable Items are Not Eligible for Returns or Refunds.

Non-Refundable Items
Certain items are non-returnable and non-refundable, unless they arrive damaged or defective. These include:

• Final Sale Item
• Seasonal Sale Item
• Festive Season Item
• Personalized Item
• Items purchased with store credit

To make it easy for you, these items will be marked in the product description with specific terms, such as:

• Sale Category: Discount Sale
• Sale Category: Final Sale Item
• Sale Category: Seasonal Sale Item
• Sale Category: Festive Season Item
• Sale Category: Personalized Item

Please review each product description carefully to determine if it qualifies for a return or refund.

Return Procedure
To initiate a return, email us at return@arhandloom.in within 24 hours of receiving your order. Please include your order number, mobile number, the email address used on our website, and a brief description of the issue.

Package Open Video Requirement
To be eligible for a return or refund due to damage or defects, a video recording of the package being opened is mandatory. This video helps us verify the condition of the product upon arrival. Please ensure that the video clearly shows the sealed package and captures the entire unboxing process including any visible damage. This video is required to process any claims for returns or refunds due to damage or incorrect items.

Refund Processing
Once we receive the returned item and confirm the issue, we will process a refund to the original payment method. Refunds typically take 5-14 business days to appear in your account, depending on your bank or payment provider.

Product Mismatch
If the product received does not match the description or specifications provided on our website, we will issue a refund.

Damaged Products
Refunds are available for products that arrive damaged or defective. Please inspect your order upon receipt and report any issues immediately.

Exchange Policy
We do not offer direct exchanges. If you would like a different item, please initiate a return (if eligible) and place a new order.

Rights Reserved
AR Handlooms reserves the right to deny refunds if there are any violations of the policies outlined on this site.

3. Cancellation and Refund Policy

Order Cancellation
Currently, cancellations are not available once an order is placed unless the product is out of stock or undeliverable.
In such rare cases, we reserve the right to cancel the order, and you will be notified promptly with a full refund.

4. Payment Policy

Accepted Payment Methods
We offer a variety of secure and convenient payment options for our customers. These include credit/debit cards (Visa, MasterCard, American Express), net banking, UPI, and digital wallets. Payments are processed via Razorpay, which supports multiple payment methods and is designed for smooth, secure transactions.

Secure Payment Processing
All transactions are securely handled through Razorpay, a PCI DSS-compliant gateway that uses advanced encryption to protect your payment information. With Razorpay, you can enjoy a range of features, including saved card options for faster checkout, instant UPI payments, and multi-bank net banking support. Razorpay also provides fraud detection and real-time monitoring to ensure secure payments.

Payment Confirmation
Once your payment is successfully processed, a confirmation email will be sent to you with your order details and payment receipt.

Payment Issues
If you encounter any issues during payment, please reach out to our customer support team for assistance. We are here to help resolve the issue promptly.